ITSM & SIAM | consultancy and interim management
London and Dorset, UK

  • SIAM including bid works, organisational design, process and toolset tower integration
  • ITSM toolset deployment management, ITSM process design and improvement
  • Service: design, transition, operation, continual improvement
  • Business analysis, project and risk management, incl. PRINCE2, Agile SCRUM
  • Service introduction / acceptance, business and service readiness assessment
  • Functional and non-functional requirements management and design
  • Building effective teams; coaching and mentoring both technical and non-technical colleagues and clients
  • ITSM review and health checks
  • Enterprise Service Management
    • Creating structured workflows, enhancing the customer experience
    • Process improvement and automation
    • Real-time data analytics
    • Innovative solutions to business problems in a range of industries
  • Best practice frameworks including ITIL v3 and COBIT
  • Quality Assurance including ISO 9000, ISO 20000
© 2016 Great Western IT Limited | ITSM & SIAM consultancy
Registered office: Lilac Cottage, The Knapp, Charlton Horethorne, Sherborne DT9 4PQ | Company registered in England no. 7143890